You will find our answers to Frequently Asked Questions on this website. They do not constitute terms of our agreement with you nonetheless they provide our policies on the delivery of services under the agreement with you. Other helpful hints and advice are available on our website but they do not constitute part of this agreement.
GETSETCLEAN’s service can also be accessed using GETSETCLEAN’s App associated with this service as advertised (“GET SET CLEAN’s App”). These terms apply to the installation of GETSETCLEAN’s App and its use to obtain GET SET CLEAN’s services.
At no time will you be contracting with us to provide the cleaning services and you will be responsible for contracting with your Service Agent and other than GET SET CLEAN and GETSETCLEAN’s App functioning “as is” we take no part in the relationship between you and your Service Agent. You agree therefore that any dispute concerning the service provided by your Service Agent is as between you and them only.
The term “our” or “us” or “we” refers to GET SET CLEAN which is the trading name of Techcom Enterprise Ltd whose registered office is The Fold, 114 Station Road, Sidcup, Kent, United Kingdom, DA15 7AE.
The copyright and other intellectual property rights including in trademarks, photographs, software and other material on GET SET CLEAN and GETSETCLEAN’s App and its associated documentation are owned by GET SET CLEAN. This material includes, but is not limited to, the design, layout, look, appearance and graphics. You are permitted to use the website and GETSETCLEAN’s App for your personal use in accordance with these terms only.
From time to time GET SET CLEAN may supply useful tips, hints and new products relating to household cleaning to you on the GET SET CLEAN site and on GETSETCLEAN’s App. Any information is provided “as is” and without any checking and it is your responsibility to make your own checks to ensure that such tips, hints or new products are useful, safe or appropriate. Accordingly, we do not take any responsibility for your use of such tips, hints or new product information supplied.
Please note that the functioning of the Website or App may be modified from time to time without further notice. We reserve the right to do this at any time. We would not intentionally restrict any Booking agreement you have made as a result of this however if you have any concerns in the event of a modification please contact us.
When you use GET SET CLEAN, you will be asked to register with us and choose a unique username, password, and other details as directed and provide details of an acceptable method of payment. You are responsible for keeping your password/user details confidential as registration is personal to you and we take no responsibility for another using your registration details. We reserve the right to terminate your registration immediately if any details provided by you are found to be false or are allowed to be misused by others.
Please note that usually, we do not transfer accounts between different people registering. If you believe this is necessary please contact us through GET SET CLEAN to see if we can assist you.
It is your responsibility to satisfy yourself whether or not to give your Service Agent entry to the premises. Any person offering domestic cleaning services through GET SET CLEAN has undergone certain checks by us as advertised however we cannot guarantee that such information, supplied by third parties as it is, is accurate and we do not accept responsibility for such accuracy or liability for persons who violate these terms.
GET SET CLEAN introduces both you and your Service Agent to each other and we rely on you both treating the other courteously and lawfully.
You should request re-bookings for your Service Agent through GET SET CLEAN though if you would like to re-book with the same individual then please let us know and we shall accommodate that so far as possible.
Your Service Agent will be able to inform you of what equipment they require however usually please ensure that you have access to normal household cleaning equipment such as mops, brushes, irons, etc according to the work you wish to be done. You are able to indicate when booking whether you require your Service Agent to supply cleaning products for their use whilst providing the service, but if you have not you will be expected by your Service Agent to have sufficient materials available on the premises.
Please note that a Booking at our standard rates primarily concerns cleaning a property. If the state of the property is such that it presents an obstacle to cleaning then we may require payment of a further fee, take longer to carry out the service or to treat it as a cancellation by you. Please do discuss this with your Service Agent at the outset should you have any concerns. To protect you, damage to your property and to assist in the resolution of disputes, upon arrival your Service Agent may wish to take photographic evidence of the state of the area to be cleaned. These pictures will be held by us only and will only be accessed in the event of a dispute. You hereby agree to this happening. Should you object to this happening you may, of course, prevent your Service Agent from doing so, however, we reserve the right to cancel the Booking and refund your Booking Fee if in the reasonable opinion of the Service Agent the Booking made does not accurately reflect the state of the area to be cleaned.
You are responsible for any data, information or review you send through or to GET SET CLEAN. Any information you send must be your honestly held belief based on reasonable identifiable factual information. You should not include in your reviews any names or personal details of individuals. You must not send in any data that is abusive, illegal, defamatory or breaches people’s rights of privacy. You must keep your registration details up to date at all times. Access to GET SET CLEAN and GETSETCLEAN’s App is for your own personal use and we will hold you liable for any misuse made of GET SET CLEAN using your registration details.
You should book an available appointment slot in accordance with the functioning of the GET SET CLEAN site and GETSETCLEAN’s App. You will be required to confirm payment after which we will confirm your booking with us. This confirmation is a mere acknowledgement not an acceptance of the booking. We will confirm the booking using the contact details you provide and take payment.
GET SET CLEAN provides a payment mechanism for your Service Agent’s charge including any cleaning materials you wish your cleaner to provider and payment must be taken from you through GET SET CLEAN when making your booking. All applicable VAT is included in your payment through GET SET CLEAN charges will be as advertised and we reserve our right to amend these charges at any time prior to you confirming your booking. If we are unable to take payment from you then we will not confirm the booking.
Book a cleaner online and enjoy a cleaner home with the help of our trustworthy team of cleaning professionals.
Any disputes you may have with your Service Agent contacted through GET SET CLEAN should be taken up with your Service Agent direct whilst they are on the premises though if they have left your premises you may contact us directly to assist you in resolving such disputes. By your continued use of GET SET CLEAN you agree to use GET SET CLEAN on this basis.
Subject only to your rights as a consumer booking online as set out below, GET SET CLEAN will charge you a fee for cancelling a Service Agent if cancellation is made less than 24 hours prior to your Service Agent’s appointment. The fee for cancellation shall be that advertised on the GET SET CLEAN website at the time you made your booking and you agree that this represents a reasonable charge for us and your Service Agent to risk not finding other gainful work in this period. You hereby agree that we may take such a payment from you automatically using the payment method you registered with.
If the Service Agent has arrived at the address indicated by you and has made 1 attempt to call you and you have not granted access to your Service Agent than the Service Agent may cancel the booking which will be treated as a cancellation by you.
You may cancel your booking at any time within 14 working days of our confirming your appointment in accordance with the Consumer Contracts Regulations in force unless you have requested (and we have confirmed) a booking within that period in which case the time limited for the above cancellation charge applies.
Cancellation should be sent to us through the website as indicated using your online registration. If cancelled correctly we will refund you with the amount you originally paid for the product within 14 days from the date on which we received notice of cancellation.
In the event your Service Agent does not present themselves at the appointment you should notify us within 24 hours through the GET SET CLEAN site or GETSETCLEAN’s App in which case at your option we shall make a full refund or use reasonable endeavours to re-arrange a visit.
If we need to cancel a booking we may do so at any time prior to the booking giving you notice using your contact details and we shall refund your booking fee.
We have used our time and resources in introducing your Service Agent to you and you are not permitted to engage your Service Agent directly without payment of an introductory fee to us based on our charges as advertised from time to time for a period of 12 months after your first Booking with your Service Agent
If you are or we suspect you are in breach of any of the terms of this Agreement or you have become bankrupt this Agreement will terminate immediately and your registration will be deleted. We may terminate this agreement with you for any other reason on giving you 7 days’ notice. Subject to terms on cancellation of bookings, you may cancel your registration at any time, however, we take no responsibility for erasing your details from our records unless and until (and then within a reasonable time only) you notify us that your registration should be terminated.
GET SET CLEAN may separately terminate your access to GETSETCLEAN’s App for breach of these terms including its misuse. GET SET CLEAN is not liable for loss or damage to Consultant for terminating its use of GETSETCLEAN’s App in these circumstances.
With respect to the cleaning service: you acknowledged above that the cleaning service does not fall within the contract you have with us and therefore we accept no liability for the performance of the cleaning services. However as mentioned above also we reserve the right to assist you with settlement of disputes with your Service Agent and we hold insurance for damage to property with an excess that may vary from time to time and you hereby agree that in the event of any claim made against such insurance you shall be liable for any excess applied.
With respect to the booking service: To the extent permitted by law the website, GETSETCLEAN’s App and the content and services supplied thereunder are provided to you “as is” without any warranties of any kind, express or implied with regard to but not limited to their quality, reliability, compatibility, security, performance, purpose, accuracy or non-infringement. You agree to assume all risks of using the software its function and service and not to hold us responsible for any damages, losses or harm tangible or intangible including but not limited to compensatory, consequential punitive, incidental or lawyer’s fees arising from the use of the web site its function and service or the content of the service.
We do not guarantee the continued availability of the website, GETSETCLEAN’s App, the content or service. We reserve the right without notice and without liability to suspend the website for repair, maintenance, improvement or other technical reason.
We make no attempt to exclude liability for death or personal injury caused by our negligence or for fraudulent misrepresentation but in all other cases limit our liability for negligence to either the fee payable to your Service Agent or £1000 whichever is the higher. Our liability insurance protects you in the event of loss caused by us in certain circumstances but it does include an excess. Should you wish to make a claim then you will need to pay the excess that our policy provides for.
You agree to defend, indemnify and hold harmless, us and/or our associates, subsidiaries, their officers, directors, employees, affiliates, licensees, business partners and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees resulting from any breach by you of any of these Terms.
If any of the terms are illegal or unenforceable it does not affect or invalidate the other terms.
Data Protection Compliance
In accordance with those rules, we engage reasonable data security standards applicable in the industry. However, from time to time criminals may attempt to steal data and no security system can prevent all hacking therefore we exclude liability for theft of your data and consequential loss where the loss or misuse of data has resulted despite our taking reasonable security measures to prevent this.
We reserve the right to vary any of the terms of this Agreement. If you do not agree to the change you may then forthwith terminate your registration. We shall be entitled to assign or sub-contract our obligations under this agreement. No delay by us to enforce our rights will affect our right to bring action against you for breach of this agreement. This agreement shall be subject to English law. Any dispute relating to it shall be dealt with exclusively in the English courts based in London except that the parties are obliged prior to commencing any court proceedings to undertake mediation using a mediator agreed between the parties and if not agreed then one chosen by the British Institute of Facilities Management, such costs being shared equally between the parties.
Confirmation of Distance Selling Contract
We confirm your order has been processed. Should you have any questions or queries concerning your booking you should click on the link LOGIN which will take you to a page on our website where you can contact us, or you call us on 020 3536 3616 charged at the standard rate.
You may cancel an order for the introduction of a Service Agent to you within 14 days from the day on which you make the booking. If cancelled correctly we will refund you with the amount you originally paid for the services within 14 days from the date we received notice of cancellation.
These terms and conditions apply starting on 25.05.2018.