We created this section to help you get answers to your questions on topics such as: your existing bookings, new bookings, payments and others. If you're having trouble with anything on Get Set Clean, you can find out the answer to your questions in this section. If you need more help, don’t hesitate to contact us.
Get Set Clean is an online platform that connects the customer with the individual domestic cleaner. This connection is made in 4 easy steps: · insert postcode · fill in cleaning details · send us your contact details · pay securely via our platform
Professional, Affordable, Trustworthy. The idea of this online platform was born from the desire to reach out and help as many people as possible. Because we live in a very busy world, having professional reliable cleaners allows people to spend a very valuable resource: free time on the things that matter most, family, friends and themselves without the burden of hours spent cleaning. At the same time we want you to create a connection with trusted cleaners from your area through a very simple and easy-to-use platform. By booking a cleaner from www.getsetclean.co.uk you get an efficient, competitively priced professional service through a secure and easy method of payment.
Yes. We are a family run business who really care about our customers and our cleaners. Our platform is easy to use, has secure online payment and we do not have extra charges or hidden fees. On top of this we can offer professional cleaners whom you can trust, flexible online booking and great office support.
You will not pay a booking fee, but a fixed price of £10,50 per hour. We do not have other hidden fees.
After the booking is placed the payment can be made through our website with a debit/credit card. For your information, the cleaner will not be paid until you confirm your customer satisfaction as to the cleaning services provided.
Yes, you will receive a receipt that will be sent by email, as soon as the payment is confirmed.
You have the option of online payment using your debit/credit card (Visa, Mastercard etc)
No, we are sorry, we can only accept the payment by card for transparency and reliability.
If you are satisfied with the cleaner’s service, that’s entirely up to you.
Yes, your payment by card is 100% secure and protected. We use a professional payment provider (Stripe.com)
You can find the Login button at the top of each page on our website www.getsetclean.co.uk
You can reset your password here
In your account, under each job, you can find a “Cancel” button for the jobs that have not yet been completed. However, you can only cancel a job with minimum 24h notice beforehand, otherwise we will retain £15.00 from your booking.
Booking a cleaner is very easy. On the homepage on getsetclean.co.uk enter your postcode and follow the simple online booking process which only takes a few minutes.
You will automatically receive a confirmation via email with all the booking details (date, time etc) and you will also have the possibility to see the cleaner’s profile that has been assigned to you. You can check her/his profile on the website.
When booking online, you will see some fields such as: how many bedrooms, how many bathrooms should be cleaned. You can also choose from the additional services like: windows cleaning, inside cleaning, ironing and depending on the services you choose, we will estimate the time you should book for.
The cleaner that has been assigned to you will always let us know if the time is not enough and we will contact you to check if you can allow us some additional time. However the cleaner will do as much as possible in the allocated time. It is up to you how many hours you want to purchase and our cleaners will do their very best in the allocated time.
We will do everything possible for the cleaner to be scheduled at the same time and day.Please note: All the cleaners travel by bus/tube and we are not responsible for the delays caused by strikes, road accidents, traffic etc. We try to anticipate such delays and discuss with our cleaners the appropriate buffer times for them to reach your house at the scheduled time.
That is up to you. However, if you are at home and can explain to the cleaner exactly what you would like to be cleaned it obviously helps. It enables a better service if you can point out where bin bags, rubbish bins, vacuum cleaner and mop are kept. If you are not able to meet the cleaner, leave such items out and place the key somewhere secure and communicate its location through the website. After completing the booking the cleaner will lock the door and post the keys through the letterbox unless other arrangements have been made.
Yes, when booking you should mention you want to have the same cleaner.
Yes, most of our customers let cleaners have a set of keys - in order to make their access easier to the house. If you chose to give the cleaner a set of keys, Get Set Clean do not take responsibility for the keys as it is an agreement between you and the cleaner. We would of course endeavour to ensure all keys are returned to the customer and we only employ trustworthy and reference checked cleaners.
Please provide the following cleaning products for the cleaner:- bathroom sanitizer - limescale remover liquid cleaner - toilet cleaner - glass cleaner - multi Surface kitchen cleaner - floor cleaner - cloths for dusting - rubber gloves - kitchen type sponge -metal/steel sponge - hoover, - mop and bucket - bin bags for kitchen /rubbish bin
Yes, the cleaner can bring some products (Eg: windows cleaner, bathroom cleaner, kitchen cleaner, multi surface cleaner, etc) plus they will have 5 cloths that he/she will use in your house.Please note: For this service you will be charged £5.00 and the cleaning products and the cloths that will be used in your house, will be taken after the cleaning is completed so that there won’t be any left in your house. You must have a working vacuum cleaner, and a mop and bucket in functional condition.
You will have to cancel the existing booking (in no less than 24h beforehand, otherwise you will be charged £15.00) and make another booking for the day and hour you would prefer.
Yes, your feedback is very important to us.
Yes, entirely. We know and understand how security and peace of mind is vital when allowing people into your home. That is why Get Set Clean makes sure that before hiring any new cleaners, each of them has passed through a rigorous application process including in-person interview of 2-3 hours. We check their immigration status and that they can work legally in UK. We check their CRB and at least 2 references. To continue to work with Get set clean all of our cleaners must have very high levels of customer satisfaction.