Privacy

Privacy Policy

This privacy policy sets out how we gather, use and protect any information that you give to us when you use this website and use GetSetClean’s App. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. In processing personal data, we will comply with relevant legislation in force from time to time in England and Wales. This policy is effective from [03.06.2016].

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or GetSetClean’s App then you can be assured that it will only be used in accordance with this privacy statement.

 

Indirect Information Gathering

A cookie is a small file which is placed on your device when you visit a website or using an App. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular page or to receive notifications. Cookies help us provide you with a better website and App by tailoring the website operations to your needs and to respond to you as an individual user such as identifying which pages you find useful and which you do not.

Such a cookie in no way gives us access to your computer or mobile device or any information about you, other than the data you choose to share with us.

We use traffic log cookies to identify which pages are being used and the level of use and performance of GetSetClean’s App. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and does not identify you individually.

Note also that third party cookies might be downloaded onto your device as a result of your use of this website or GetSetClean’s App, for example if you were to send information to your social media account through our system your account may require the use of such cookies to enable this transfer to take place. These cookies are not under our control and we disclaim any responsibility for the acts of third party cookies.

 

Direct Information Gathering

We will be gathering information about you personally either as registration records or as cookies if you wish to purchase from us, register with us, log in or to post comments on this website as well as those that are necessary for this website to function to the fullest extent in the way described to you. Some cookies are not essential but help this website to remember you when you visit us again and thereby increase the efficiency of your next visit. Such data will distinguish whether you are using the website or GetSetClean’s App.

 

Your control

You have control over the information we collect from you either based on your web browser setting controlling the use of cookies or by seeking permission from you.

Depending on your individual settings many web browsers automatically accept some cookies, but you can modify your browser setting to decline cookies if you prefer. However this may prevent you from taking full advantage of the website.

 

Posting Comments

Please note that if you choose to post comments on this website containing personal data we cannot accept responsibility for the use of misuse of such data by others who have access to such posts and we suggest that you consider carefully before posting any such data.

 

Permission

By accessing this website you agree to the reasonable processing of your personal data by us for the purposes of providing you with the services you request.

We obtain your consent to the processing of information about you. Consent for the direct purpose for which you supply your data will be inferred from the situation in which you give this information. For example if you register with us you will necessarily be supplying us information against which we can identify you at future log ins.

However in respect of taking your personal contact information from you for the purposes of direct marketing products to you or sharing your data with others we will give you the option of not accepting such use. In those instances we will hold information showing that you have made such an election.

 

GetSetClean’s App

GetSetClean’s App is used both by you as a Customer and by your Domestic Cleaner when responding to a booking requested by you. GetSetClean’s App enables us to communicate with you using push notifications concerning the matters set out below.

GetSetClean’s App does not track your location however it is used by Get Set Clean to track the location and performance of the service provided by your Domestic Cleaner. Get Set Clean stores this data for financial and business management purposes. It is possible therefore that data concerning your location may be inferred should you be present at your property at the same time as your Domestic Cleaner. Such inferences are not however stored or commented upon in records kept by Get Set Clean.

 

What we might collect

Depending on the type of contact we have with you (for example whether you are registering with us or you are merely browsing) we might collect the following types of information:

- identification of your past and current visits by finding and using cookies residing on your machine

- name, address, telephone number, email address

- demographic information such as post code, preferences and interests

- other information relevant to customer surveys and/or offers

- data about your property relevant to the cleaning service you require

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- internal record keeping

- we may use the information to improve our products and services

- to pass on the information to your self-employed cleaner to assist with accessing the cleaning service

- we may periodically send promotional email or push notifications about new products, special offers or other information which we think you may find interesting using the email address which you have provided

- from time to time, we may also use your information to contact you for our own market research purposes. We may contact you by email, phone, fax or mail

- we may use the information to customise the website according to your interests.

Where your identity is not required for the above processing your data will be anonymised.

 

Storage

The information we hold about you may be stored outside the European Economic Area in order to carry out these uses.

 

Links to other websites

GetSetClean’s website or GetSetClean’s App may contain links to enable you to visit other on-line areas of interest easily. However, once you have used these links to leave our system, you should note that we do not have any control over that other online areas. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such areas and such areas are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the online area in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

- if you are asked to supply your personal information on this website or GetSetClean’s App, look for the box that you can click to indicate that you want the information to be used by us for direct marketing purposes

- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [ help@getsetclean.co.uk ]

We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required to by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the relevant Data Protection legislation in force at the time. A small fee will be payable. If you would like a copy of the information held about you, please write to [office@getsetclean.co.uk ].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

 

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