Frequently Asked Questions

Book online in a few clicks. Choose your rooms and timing, add access notes, and confirm the 2 hour minimum. We match the right cleaner and send your confirmation by email. You can manage or update the visit in your account, and request photo proof if you like.

Minimum booking is 2 hours per visit. If two cleaners attend, it is still a 2 hour visit, not 1 hour each. Bigger jobs may need longer, and we can help you choose the right length when you book.

Yes. Tell us your priorities room by room and we will set a clear scope and a schedule that fits your home.

Most visits use the client’s own products. It is cost-effective and familiar, and cleaners know exactly where everything lives. If you prefer us to bring a standard set, you can request it when you book and any fee will show at checkout. We cannot guarantee exact brands or specialist items, so if you want eco, fragrance-free or a specific product, please leave it out and we will happily use yours. If you are testing a new product, pop a note in the booking and we will try it once so you can see the result. Please have a working vacuum, mop and bucket on site unless we agree otherwise.

Yes. Tick the photo proof option when you book or mention it in your notes. We will send a few clear angles per room so you can sign off the finish.

Add clear notes when you book. Key safe codes, smart lock details or concierge steps help your cleaner start on time. If access is delayed or not possible at the start time, the visit may be treated as a cancellation.

Yes. We offer a light oven wipe only. We do not move heavy furniture or appliances, and we only clean interior windows that are safe and reachable without specialist kit. We do not provide pre-tenancy or end-of-tenancy cleans. If you need specialist work, we can point you in the right direction.

Kitchen, bathrooms, bedrooms and living spaces refreshed. High-touch spots wiped, appliance exteriors cleaned, bins emptied, surfaces tidied, floors vacuumed and mopped, plus the small touches that make a room feel cared for.

Most homes feel settled with a two hour visit, sometimes a little more with pets, lots of small jobs or a first visit. Our minimum is two hours per job. We can help you choose the right length when you book.

Yes, where safe and reachable without specialist equipment. We do not use tall ladders or remove secondary glazing. Mention frames or heavy build up if they need extra attention.

We do our best to keep continuity. If holidays or illness pop up, we will let you know, offer a good match, and share any notes so your routine stays the same.

Most visits use the client’s own products. If you want us to bring a standard set, request it when you book and any fee will show at checkout. Please have a working vacuum, mop and bucket on site unless we agree otherwise.

We offer a light oven wipe only. We do not move heavy furniture or appliances, clean at height, treat mould or pests, or remove paint, resin or grout staining. For specialist work we can point you in the right direction.

Yes, if the window is realistic. Share check out and check in times, access, and linen plans. We will build a tidy sequence so the handover feels smooth.

If you use our service, linen can be delivered on the day of cleaning. Many hosts keep at least one spare set per bed on site for peace of mind.

Light restocks are possible if you supply the items and where to store them. Leave a simple list and we will follow it.

Yes. We take simple before and after photos during your booked time so you can approve the finish. Please review and reply within the cleaning window. If approval comes after the slot ends, we cannot take responsibility for changes made later. If you want extra tasks that were not in the brief, tell us during the visit and we will try to help. If time does not allow, we will add them to your next booking.

Two hours per visit. If two cleaners attend, it is still a two hour visit, not one hour each.

At least one spare set per bed is a good baseline for fast turns. In slower turnaround areas, two sets per bed keeps you covered for late checkouts or last minute bookings.

Yes. A surcharge may apply on peak days. If you want to avoid extra cost, we can plan weekday staging with a light reset on the day.

We offer a light oven wipe only, do not move heavy appliances, and clean interior windows where safe and reachable. If you need specialist work, we can point you in the right direction.

Add clear notes for key safes, smart locks or concierge. If access is delayed or not possible at the start time, the visit may be treated as a cancellation.

Shared spaces tidied, high-touch points cleaned, kitchens and loos refreshed, floors vacuumed and mopped, and bins managed. We confirm building rules and security steps before we start.

Yes. Early mornings or evenings work well. We will confirm alarms, key holder details and access in writing.

Minimum booking is 2 hours per visit. Larger floors or multi-tenant spaces may need longer. We can help you choose the right length.

We bring standard cleaning products if requested. Offices usually supply consumables such as loo roll, hand soap and bin liners. Tell us your preference.

We clean around keyboards and screens and wipe clear surfaces. If a desk is covered in papers or personal items, we do a careful tidy around them rather than moving things.

We empty bins and place waste at the agreed collection point. If your building has recycling rules, share them and we will follow the scheme.

Photo proof is available on request. For new contracts, a quick walk-through or photo sign off after the first visit helps set the standard.

We do not move heavy furniture or appliances, clean at height, or handle hazardous spills. Interior glass is cleaned where safe and reachable. If you need specialist work, we can point you in the right direction.

Payments are processed securely through our provider with 3D Secure. Card details are handled by the provider and not stored by us. A receipt lands in your inbox after each charge.

Yes. All applicable VAT is included in payments made through the platform.

Sometimes. A deposit may be taken to secure your booking. It is shown at checkout and set against your final charge.

Please give more than 24 hours notice where possible. Cancelling within 24 hours may be charged. If the cleaner cannot gain access at the start time, the visit may be treated as a cancellation. You can cancel or reschedule from your account.

Yes. For recurring schedules we review rates once a year and may adjust the amount. If a change is needed, we will let you know with at least 30 days’ notice before it takes effect.

Your confirmation shows the timing. Some bookings take a deposit at checkout with the balance after the visit. Others are charged in full on the day of the cleaning.

Most visits have no parking or ULEZ fees because our cleaners travel by public transport. If a vehicle is needed for a specific reason, such as a large linen drop or special access, we will flag any parking or ULEZ costs in advance and show them at checkout. Sundays and bank holidays may carry a surcharge. If you want to avoid extra cost, we can plan weekday staging with a light reset on the day. All fees are shown before you confirm.

Eligible refunds are processed to the original payment method. Bank processing times vary, but we trigger the refund promptly and email you the update. If a booking is cancelled because it was for a service we do not offer, such as pre-tenancy or end-of-tenancy cleaning, we will refund the service amount and may retain the card processing fee charged by our payment provider.

Yes. Your payment email serves as a receipt. If you require an invoice with company details, please reply to office@getsetclean.co.uk, and we will be happy to provide one.

Yes. We introduce you to trusted Service Agents who are ID-checked and matched for experience. Each Service Agent holds their own cover. Get Set Clean also holds insurance for damage to property. If a claim is made on that policy, any insurer excess is the client’s responsibility. We are not the provider of the cleaning service, but we will help you resolve issues with your Service Agent. Please report any concern with photos as soon as possible so we can assist.

We follow your instructions carefully. If a concierge is involved, add those notes to your booking so access is smooth.

Yes. You can view bookings, share notes and update access. If you cannot find your login, ask and we will resend it.

We are happy to work around friendly pets. Mention them when you book so we match the right cleaner and avoid escaped cats.

Sometimes, depending on location and access. Share your window and we will try to help. Photo proof can be added so you can approve the result quickly.

Yes. Sundays and bank holidays may carry a surcharge. For Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day, availability and pricing are different. Please check the booking calendar for live slots and prices. If you want to avoid extra cost, we can plan weekday staging with a light reset on the day.

Yes. You can view bookings, share notes and update access. If you cannot find your login, ask and we will resend it.

Yes. We send helpful reminders and updates by app push or email. Please keep an eye on email for time critical messages.

Get Set Clean is the Data Controller for your personal data. We use trusted processors only to run the service, for example payments and essential communications.

No. We do not sell or externalise client data. We only share limited information with trusted processors needed to provide the service, such as payment and booking systems, and we keep it to the minimum required.

Yes. The site uses cookies and may use analytics to understand how the site is used. You can manage cookie choices.

No. Payments are handled by a provider such as Stripe. We do not store your card details.

No. We do not provide pre tenancy or end of tenancy services. If a booking is made for this by mistake, cancellation charges may apply.

Tell us within the agreed recall window and we will help resolve it quickly with the Service Agent. Photos make fixes faster.

Yes. Please add your instructions to the booking in your account. Do not leave notes in the kitchen. Cleaners can change and it is critical that all directions live on the platform so every visit follows the same plan. Update your notes before the visit starts and include any access steps, product preferences, pet info, and room priorities.

Yes. Tips are optional and always appreciated. You can leave cash on the day, or add a note in your booking if you would like us to include a gratuity on your next charge. We pass tips to your cleaner in full. A quick review in your account is lovely too.